Nothing feels worse than reading a negative review about your business online. Ok, there are some things that feel worse but it’s right up there next to a stranger saying your baby is ugly!
While the internet has made it easier for entrepreneurs to find customers, it’s also made it easier for customers to talk about your business however they want to in a very public setting.
Review forums give unhappy customers an unrestricted place to vent their frustration. While your business will be named publicly, often the customer assumes a position of anonymity giving them great confidence to trash talk your baby.
Whether a poor review is justified or not, they create a very real threat to the future of your business. Given a person is more likely to write a review if they have a negative experience compared to a positive one, it’s more important than ever to ensure you have a robust customer feedback process in place.
In today’s video I’ll share with you some simple tips to solicit customer feedback before they leave an online review. Quick, click the video now to make that awful thumbnail disappear.
Today I’d like you to take me up on a challenge. Share with me in the comments below, how you solicit customer feedback or an example of an experience you had recently where a company did this really well.
Looking forward to hearing from you.
Til next time, wishing you every success in business & life.
P.S. So few businesses are doing this well, so I know by watching this video and implementing the tips you’ll thrill your customers and kill your competition.