Have you ever received unsolicited business advice from someone? I'm sure that you have. Even if people love what you do they always seem to have an idea for you as to how it could have been better. In this video I'll share with you my techniques for responding to people who offer unsolicited business advice and how to use it as an opportunity to deepen a relationship instead of shutting it down.
Have you ever received unsolicited advice from someone, if you run a business, I’m sure that you have. Especially if you run events. At events, even if people love the time that they had there, they always seem to have an idea for you as to how it could have been better.
on this topic?” or maybe what they’re saying is just not going to work in your mind straight away and so you respond with all of the obstacles as to why what they’ve just suggested won’t work.
Problem response mode is one of the fastest ways to shut down a person who is trying to help. And although, sometimes what they’re saying isn’t very helpful or it doesn’t seem to be, I personally find the worst thing to do is shut a person down, because, although their idea right now may not be a gem, the next one might be.
So I like to continue a conversation with a person even if initially I think “Nah, this isn’t going to work” or “They don’t know what they’re talking about”. It’s still better to validate what the person has said, make sure they know that you’ve heard them and then what you do with that information afterwards is up to you as the owner of the business.
Now, I’ve taken improv. comedy classes and one of the techniques they use to continue a conversation is the “Yes, And …” technique. When you first try this it’s shockingly difficult to do. The way it works is, someone starts the scene with a sentence and every response from there on has to start with the words “Yes, and …” and you add to the scene and move it forward with that phrase.
After doing this in an improv. comedy class I decided to try it during my week and see how it would go. Now, of course I couldn’t always say “Yes” to whatever someone was saying in real life, but I tried to turn that technique into a way to continue a conversation with a person and delve deeper into what they were saying as opposed to shutting them down by responding with problems or objections to what a person was saying.
What I found was, it opened people up and it created a greater depth of relationship which then opened up great opportunities for me as a person, our relationship and for my business.
Of course, whatever someone tells you is not always going to work but it is a good idea to listen to what they have to say, maybe respond with something like “That’s a great idea” or “That’s an interesting idea, I’ll take that onboard”.
Respond by thinking, “How could this work?” Maybe their idea isn’t quite right or it’s not quite a right fit, but can you take pieces of it and make it work? Or maybe if it’s an offer that you don’t think will fit with your business, think “what could I come up with as a great counter-offer that would make this a win-win for each person”.
So although unsolicited advice at times may feel like it’s annoying or you feel negative about it, like as if the person is criticizing you, try to keep in mind that most of the time when people give advice or offer feedback on something like your event or business, they’re generally trying to help and they often have positive intentions, that they like what you’re doing and feel like they could help accelerate you to the next level.
Now, I’d love to hear from you. What unsolicited advice have you received in the past and how did you respond? What advice would you give other entrepreneurs on the best way to respond in these situations? Put your comments in the comments section below and I look forward to hearing from you. I’ll see you next week.